1.     THESE TERMS AND CONDITIONS

 

1.1     These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

 

1.2     Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

 

2.     INFORMATION ABOUT US AND HOW TO CONTACT US

 

2.1       We are LifeScribe, a Trading Division of Ecosse Communications Ltd, a company registered in Scotland.         Our company registration number is SC590545 and our registered office is at St. Dunstanes House, High Street, Melrose, Scottish Borders, United Kingdom, TD6 9RU, and are referred to as “We”, “Us” or “Our” herein.

 

2.2       You are the client and can contact us by emailing our customer service team at admin@lifescribe.pro, and are referred to as “You” or “The Client” hereafter.

 

2.3       If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

2.4       When we use the words "writing" or "written" in these terms, this includes emails.

 

2.5       When we use the word “bespoke” in these terms, this refers to all of our products and services that are of a personalised nature. These include (but are not limited to) Book Tributes, E-Book Tributes, Visual Tributes, Audio Tributes and Display Tributes (as described on our website www.lifescribe.pro) and all services involved in the creation and delivery of these products. Our use of the words “products” (without the “bespoke” prefix) and “non-bespoke” includes all products and services that are otherwise not of a bespoke/personalised nature.

 

2.6       When we use the words “Life Story” in these terms, this refers to the person whose life is celebrated in the bespoke products as described in clause 2.5 above and can apply to the completed bespoke product at any stage of its development. We use the words “Life Story” generically to cover all forms of such, whether an autobiographical memoir written by you, a biographical account of your life written by us or an account of your life written by us in an autobiographical style (aka. Ghost Writing) at your request and make no claim to use this as a trademark.

 

2.7       When we use the words “Celebrated Person” in these terms, this refers to the person of whom the Life Story is about.

 

 

3.     OUR CONTRACT WITH YOU

 

3.1       Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

 

3.2       If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

3.3       We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

3.4       Due to the bespoke nature of our business, it will be necessary for us to collate information and imagery that may be personal and sensitive to you and/or to members of your entourage. We will be happy to sign a Non-Disclosure Agreement (NDA) at the outset of the contract with you to reassure you that all information will be treated confidentially. You accept, however, that we will need to share the final drafts with suppliers (such as printers) in order to complete the delivery of our services and products to you and, by entering into a contract with us, you authorise us to share such information with such suppliers as deemed essential to the completion of our services to you. These suppliers will be similarly bound to respect the same degree of confidentiality and no bespoke products relating to you will enter the public domain without your written consent. Further information regarding these suppliers can be provided upon request.

 

3.5       The ability for us to conduct one-to-one interviews, whether online or in-person, either with the person whose life is being celebrated or with members of their family / entourage, is crucial for us to be able to compile a Life Story effectively and efficiently. By placing an order with us, you agree to facilitate these interviews in a timely and open way. You also agree to us recording the interviews as we deem necessary for our own reference purposes or for inclusion in a digital tribute (E-Book, Visual or Audio) that you commission us to create on your behalf.

 

3.6       You will be responsible for providing us with sufficient content with which to create your Life Story. In providing us with any information, documentation, imagery and audio files, whether for purposes of research or inclusion or potential inclusion into the Life Story we create on your behalf, you confirm you have the authorisation and all necessary permissions to share these items with us, you authorise us to use these items as we deem necessary for the realisation of your Life Story, or the Life Story of the person whose life you have chosen to celebrate through our services, and confirm that you have the power to authorise us to use these items for the purposes of creating the Life Story you commission us to create on your behalf. You agree to clearly identify the author(s) of each work for accreditation purposes and accept full responsibility for any breach of copyright that may result from any failure on your part to comply with the terms of this clause and indemnify us from any liability that may result from any failure on your part to comply with the terms of this clause.

 

3.7       Any information or content provided by you must not be false, slanderous, defamatory, discriminatory, unlawful  or obscene and must not contain malicious code or infringe upon the rights or copyright of any third parties.

 

3.8       The method by which you provide the content, as described in clause 3.6 above, should be as follows:

 

3.8.1.    Either you send the files to us digitally and virus-free, with documents in Word or PDF, video in MP4, audio in MP3 and images in JPEG or PNG (resolution 300 dpi, or 600 dpi for the cover image), clearly identifying each subject and individuals in any photos,

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3.8.2.    Or you send the original documents and images to us by recorded delivery to our postal address (as given in clause 2.1) so that we can scan them on your behalf (at extra cost) and we will return them to you promptly thereafter (again by recorded delivery),

 

3.8.3.    Or one of our team travels to your place of residence to conduct interviews in person and scan/receive files directly from you (please note that in this case we would need to charge for time, mileage and possible subsistence depending upon distance). The same would apply should we be required to attend a special event at which we conduct interviews with members of the celebrated person’s entourage or record their messages for the purpose of gathering content for the Life Story.

 

3.9       Life Stories are personal and might include expressions of opinion towards others. Prior to completing and delivering the finished product to you, we enable you to see the final draft in order for you to approve it before going to Print or Production. By giving your approval, you accept full responsibility for the content and any expressions of opinion therein and, in doing so, indemnify us from any liability that may result from any failure on your part to comply with the terms of this clause.

 

3.10      As per clause 3.9 above, by signing your approval of the final draft, you accept that no further changes can be made to the final product unless at your expense. We accept no liability for the content of a Life Story once it has been signed off with the Client’s approval. It is therefore essential that you take time to review the content thoroughly. You agree to track any changes made to the manuscript of the Life Story.

 

 

4.     OUR PRODUCTS

 

4.1       The images of the products on our website are for illustrative purposes only. Our services and products are generally bespoke and will vary from one customer to the next. For any non-bespoke products, although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

 

4.2       If we are making the product to measurements that you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure either on our website or by contacting us.

 

4.3       As previously mentioned in clause 2.5 above, some of our products are of a bespoke nature. These include (but are not limited to) Book Tributes, E-Book Tributes, Visual Tributes, Audio Tributes and Display Tributes (as described on our website www.lifescribe.pro). We also offer bespoke services designed to facilitate or enhance our bespoke products and these, also presented on our website, include Memory Prompts, Memory Booth, Poetic Narration, Ghost Writing and the ability for our clients to order multiple copies to gift to members of their entourage.

 

4.4       Our bespoke products are destined for personal use only and are not to be commercialised by us, by you or by any third party unless at your request and with your and our mutual written consent.

 

4.5       This clause provides the terms and conditions of use of LifeScribe’s Gift and Pledge Vouchers.

 

4.5.1.    Voucher duration. Vouchers are valid for a period of 24 months from the date of purchase and cannot be redeemed after the expiry date. Unused vouchers will not be refunded or attributed to any transactions after the expiry date.

 

4.5.2.    Use of multiple vouchers. Only one gift voucher can be used per booking of LifeScribe’s services, unless with LifeScribe’s express written permission.

 

4.5.3.    Use of promotional codes. Promotional codes cannot be used in conjunction with LifeScribe’s Gift vouchers or Pledge Vouchers.

 

4.5.4.    Voucher Delivery. All vouchers are delivered by recorded postal delivery. Please allow up to 7 days for free UK delivery and up to 3 weeks for international delivery. International deliveries will be charged at the current rate and must be paid for at the time of purchase of the Voucher.

 

4.5.6.    Voucher redemption. Services must be pre-booked. Vouchers can be redeemed by phone, by email or in person only. Redemption contact details are provided on the voucher, along with a unique Voucher Number.

 

4.5.7.    Refunds. Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit will be given in the event that the voucher value exceeds the total cost of the service rendered except in the case of Pledge Vouchers, whereby the unused balance will be refunded within 1 month of completion and delivery of the order.

 

4.5.8.    Monetary vouchers. Monetary vouchers can only be used for part or full payment of a Service provided by LifeScribe. If the Service cost exceeds the amount of the gift voucher, the balance must be paid in full at the time of booking.

 

4.5.9.    Product availability. LifeScribe cannot always guarantee the availability of Services, as these are subject to workflow and capacity. LifeScribe reserves the right to decline bookings before work on the booking commences. Services are only secured once the booking has been confirmed in writing by LifeScribe. It is therefore recommended that Vouchers are redeemed as early as possible to avoid disappointment.

 

4.5.10.  Extension. Should LifeScribe’s Services be temporarily interrupted, the Redemption Period will be extended for unused Vouchers by the same duration. Any other extension will be solely at LifeScribe’s discretion.

 

4.5.11.  Transfer. Vouchers are non-transferable and cannot be exchanged for cash.

 

4.5.12.  Lost or stolen vouchers. Lost, stolen or destroyed Vouchers will not be exchanged or refunded.

 

4.5.13.  Cancellation. In the unlikely event that a Service needs to be cancelled by LifeScribe, a new gift voucher shall be issued and shall be valid for a further 24 months, unless a refund is requested. In the event of cancellation by the voucher holder after 14 days, no refund shall be given.

 

 

5.     YOUR RIGHTS TO MAKE CHANGES

 

5.1       If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

 

5.2       For bespoke products, by signing off with your approval of the final draft, you accept the products in their entirety and that no further changes can be made, unless at your additional expense.

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6.     OUR RIGHTS TO MAKE CHANGES

 

6.1       We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements.  These changes will not affect your use of the product.

 

6.2       In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

 

6.3       For goods and services that we provide that are of a bespoke nature, we reserve the right to create, design and prepare such goods and services in line with our interpretation of your wishes as determined either through correspondence received from you, or during one-to-one interviews, conducted either in person or online.   We will regularly consult with you to ensure that our work is aligned with your wishes and expectations. Within the price quoted, you will be entitled to a maximum of 3 reviews at stages approximately every third of the way through each project.

 

6.4       While we will honour any service we have committed to with you and will see your order through to completion, except if cancelled as per clauses 8 and 10 below, we reserve the right to change, refuse or discontinue any of our prices or services, at any time and without notice. We will not be liable to you or to any third party for any modification, change of price, suspension or discontinuance of our products, bespoke products or services.

 

 

7.     PROVIDING THE PRODUCTS

 

7.1       The costs of delivery will be as displayed to you on our website.

 

7.2       During the order process we will let you know when we will provide the products to you.

 

7.2.1     If the products are goods, we will deliver them to you as soon as reasonably possible. We will contact you with an estimated delivery date. Delivery timeframes as shown on our website (www.lifescribe.pro) are for the UK only. Timeframes for International deliveries will be longer, however estimated deliver dates will be provided to you at the time of the Order.

 

7.2.2     We will begin the services on the date agreed with you during the order process.

 

7.2.3     If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

 

7.3       If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

7.4       All products are delivered either digitally or by post/courier and may not be collected from our premises.

 

7.5       If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect from a local depot.

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7.6       If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

 

7.7       If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

 

7.8       You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:

 

7.8.1     We have refused to deliver the goods;

 

7.8.2     Delivery within the delivery deadline was essential (considering all the relevant circumstances); or

 

7.8.3     You told us before we accepted your order that delivery within the delivery deadline was essential.

 

7.9       If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

 

7.10      If you do choose to treat the contract as at an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any non-bespoke goods or reject non-bespoke goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them or post them back to us. We will pay the costs of postage or collection. Please email us at admin@lifescribe.pro for a return label or to arrange collection. In the event of late delivery of bespoke and personalised goods, we will endeavour to find a workable solution on a project-by-project basis.

 

7.11      A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

 

7.12      Ownership of the product (bespoke or non-bespoke) remains with us until final sign-off by you and we have received payment from you for the product and related services in full.

 

7.13      We may need certain information from you so that we can supply the products to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

 

7.14      We may have to suspend the supply of a product to:

 

7.14.1   Deal with technical problems or make minor technical changes;

 

7.14.2   Update the product to reflect changes in relevant laws and regulatory requirements;

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7.14.3   Make changes to the product as requested by you or notified by us to you (see clause 6).

 

7.15      We will contact you in advance to tell you we will be suspending supply of the product unless the problem is urgent or an emergency. If we must suspend the product for longer than 3 months, you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

 

7.16      If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5). 

 

 

8.     YOUR RIGHTS TO END THE CONTRACT

 

8.1       Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

 

8.1.1     If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

 

8.1.2     If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

 

8.1.3     If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. While you will have the right to cancel a product or service mid-order, you may be liable for any costs already incurred should these products or services be of a bespoke nature, in which case we reserve the right to retain or seek payment from you to cover all costs incurred.

 

8.1.4     In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

 

8.2       If you are ending a contract for a reason set out at (1) to (5) below, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

 

8.2.1     We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

 

8.2.2     We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

 

8.2.3     There is a risk that supply of the products may be significantly delayed because of events outside our control;

 

8.2.4     We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or

 

8.2.5     You have a legal right to end the contract because of something we have done wrong.

 

8.3       For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

8.4       You do not have a right to change your mind in respect of:

 

8.4.1     Items made to your specifications, or which are clearly personalised;

 

8.4.2     Services, once these have been completed, even if the cancellation period is still running;

 

8.4.3     Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

8.4.4     Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

 

8.4.5     Any products which become mixed inseparably with other items after their delivery.

 

8.5       How long you have to end the contract depends on what you have ordered and how it is delivered.

 

8.5.1     If you have bought services, you have 14 days after the day we contact you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

 

8.5.2     If you have bought non-bespoke goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:

 

8.5.2.1  Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.

 

8.5.2.2  Your goods are for regular delivery over a set period, you have until 14 days after the day you receive the first delivery of the goods.

 

8.6       Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

 

 

 

9.     HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

 

9.1       To end the contract with us, please let us know by doing one of the following: 

 

9.1.1     Email: Email customer services at admin@lifescribe.pro. Please provide your name, home address, details of the order and, where available, your phone number and email address.

 

9.1.2     Online: Complete the form at the foot of the Home Page on our website [www.lifescribe.pro].

 

9.1.3     By post: Write to us at the address below, including details of what you bought, when you ordered or received it and your name and address.

 

          Ecosse Communications Ltd / LifeScribe

St. Dunstanes House, High Street, Melrose, Scottish Borders, United Kingdom, TD6 9RU.

 

9.2       If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must post them back to us at the address in clause 9.1.3 above. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. This 14-day cooling-off period does not apply to our bespoke goods and services.

 

9.3       We will pay the costs of return:

 

9.3.1     If the products are faulty or misdescribed;

 

9.3.2     If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

 

9.3.3     If you are exercising your right to change your mind within the cooling off period, except for bespoke products.

 

In all other circumstances, you must pay the costs of return.  

 

9.4       If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

 

9.5       Except for bespoke products and services, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

 

9.6       If you are exercising your right to change your mind:

 

9.6.1     We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

9.6.2     The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

 

9.6.3     Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

 

9.7       We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

 

9.7.1     If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

 

9.7.2     In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

 

 

10.   OUR RIGHTS TO END THE CONTRACT

 

10.1      We may end the contract for a product at any time by writing to you if:

 

10.1.1   You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

 

10.1.2   You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

 

10.1.3   You do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

 

10.1.4   You do not, within a reasonable time, allow us access to your premises to supply the services; or

 

10.1.5.  In the case of Force Majeure.

 

10.2      If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

10.3      We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

 

 

 

 

11.    IF THERE IS A PROBLEM WITH THE PRODUCT

 

11.1      If you have any questions or complaints about the product, whether bespoke or non-bespoke, please contact us. You can contact our customer service team by writing to us at admin@lifescribe.pro or by using the contact form on our website (www.lifescribe.pro).

 

11.2      If you wish to exercise your legal rights to reject non-bespoke products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact customer services by emailing us at admin@lifescribe.pro for a return label or to arrange collection.

 

 

12.   PRICE AND PAYMENT

 

12.1      The price of the product (which includes VAT if/where applicable) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

 

12.2      If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

 

12.3      It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

12.4      We accept payment by bank transfer and with Google Pay, Apple Pay, PayPal, Visa, Mastercard, American Express, China Union Pay, Diners, JCB, Cartes Bancaires, Visa Electron and Maestro. For payment by bank transfer, our bank details will be provided on the invoice we send you. When you must pay depends on what product you are buying:

 

12.4.1   For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

 

12.4.2   For bespoke goods and services, you must either pay in full or, if paying in instalments, make an advance payment of 50% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them, or as detailed in the pricing options on our website (www.lifescribe.pro). You must pay each invoice within 14 calendar days after the date of the invoice.

 

12.5      If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 

12.6      If you think an invoice is wrong, please contact us promptly to let us know.

 

 

13.   OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

 

13.1      If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

 

13.2      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

 

13.3      If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

 

13.4      We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, breach of copyright or loss of business opportunity.

 

 

14.   HOW WE MAY USE YOUR PERSONAL INFORMATION

 

14.1      We will only use your personal information as set out in our Privacy Policy.

 

14.2      We will only give your personal information to third parties where the law either requires or allows us to do so for the purposes of fulfilling our services to you for any bespoke or non-bespoke product ordered by you.

 

 

15.   OTHER IMPORTANT TERMS

 

15.1      We may transfer our rights and obligations under these terms to another organisation.

 

15.2      You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

 

15.3      This contract is between you and us. No other person shall have any rights to enforce any of its terms.

 

15.4      We reserve the right to refuse our services to anyone, for any reason and at any time.

 

15.5      Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

15.6      If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

 

15.7      These terms are governed by Scottish law.

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